SpeedySparrow

Purchasing with SpeedySparrow could never be so easy: when you make an order you are instantly setup with an unconditional money back guarantee for up to 30-days on any of our shared and or reseller packages and you will also receive a pro-rata refund for unused service if paying in advance.

Whether your service does not meet your expectations or the services are not as described, you will be refunded your corresponding amount based on your period of service and this refund will be returned from the location to where you paid your service.

We understand that having your website online 24 hours a day, 7 days a week is an ultimate must. SpeedySparrow assures that to the best of its ability it will maintain an uptime guarantee of 99.9% all year round. To where SpeedySparrow cannot commit to it's promise all customers who hold active services with us and to whom suffer the effects of downtime under our network will be eligible for a refund based on our Service Level Uptime Agreement.

On every event, on every encounter that SpeedySparrow embarks on with it's clients we make sure that 100% of the time you as the customer and as the individual feel welcomed and satisfied with the customer satisfacation that we provide. To better improve our services, we are constantly upgrading, revamping, and re-categorizing our services to make the whole experience an enjoyable one.

In recent months we have implemented and upgraded our services to better improve our interactions with all of our customers, we have enabled 'Star Ratings' within tickets that will allow you to rate your experience with our staff members - whether it be a full 5 star rating of excellence or a 1 star rating of poor performance, we do encourage you to take the few seconds to vote on our staff members - this overall does help us improve our services.

Due to the higher ratio of clients, you will also receive a 'Survey Request' on each ending or closing of a submitted ticket, this will also help us improve the quality of our services over the long term and will better increase our productivity.

When an order is placed via our network via our billing system, we guarantee that all accounts will freely and instantly setup upon official payment, due to high attempts in recent months for fraudsters to order services via stolen accounts we have setup a 'FraudNET' system, this means that on each order that is processed through our systems they will run through a fraud check before being placed on the selected servers after initial payment.

At any stage this product delivery will be delayed until it has been manually approved by the staff of SpeedySparrow. Due to our commitment to securing our customers from possible fraud, most cases where and if an order is placed we will not allow it to proceed any further without verification of ID which includes a (Passport/Drivers License).

We guarantee that most and if not all orders will be instantly setup, in any case that this does not occur, we will process an immediate credit or extension of your account, to where fraud is occurring we will not issue credits or extensions.

During the event that you require 'Emergency Technical Assistance', SpeedySparrow will be there to assist you, please keep in mind that Emergency Support does cost and does come as an option via our billing system, if you require this assistance we will guarantee we will be there to assist you with your needs to try and resolve the issues you have in record time.

Note: Emergency Support will supersede the current tickets that are in queue or are awaiting assistance by our representatives. In the event that we cannot apply an emergency technical support agent at the time of your request, we will extend your emergency support based on our discretion and that is a promise from us to you!